Terms & conditions
These terms govern quotes, bookings and services provided by Brixton Removals ("we", "us"). By getting a quote or booking a move, you agree to them. They sit alongside the written quote and booking confirmation we send you; where a specific figure or period is needed, that document is the reference.
Quotes
We provide a written quote after looking at the details of your move. Unless stated otherwise on the quote itself, a quote remains valid for thirty days from its date. A quote is based on the information available to us; if the scope of the move changes — extra items, difficult access not previously mentioned, or a change of date — we may need to revise it.
Booking & deposits
Your move is confirmed once you accept the quote and, where requested, pay a booking deposit. If you cancel within fourteen days of paying a deposit, and more than seven days before the booked move date, the deposit is refundable. Cancellations closer to the move date may be subject to a charge reflecting work already committed, as set out in your booking confirmation.
Payment
Unless agreed otherwise in writing, the balance for your move is due before or on the day of the move, as stated on your booking confirmation. We will always set out clearly what is payable and when before you commit.
Our responsibilities
- To carry out your move with reasonable care and skill
- To handle your belongings carefully and protect them appropriately in transit
- To hold goods-in-transit and public liability insurance, the details of which we will confirm in writing
Your responsibilities
- To give accurate information about the items to be moved and the access at both addresses
- To tell us in advance about any items of unusually high value or that need special handling
- To make sure someone is available to give access and instructions on the move date
- To arrange any necessary parking permits or suspensions where these are your responsibility, or to ask us to
Items we cannot carry
For safety and legal reasons we cannot transport certain items, including hazardous or flammable materials, perishable goods and living things. If in doubt, ask us before the move.
Claims
In the unlikely event of loss or damage, please tell us as soon as you notice it and, in any case, report it in writing within seven days of delivery so we can look into it promptly while the circumstances are fresh. We will handle any claim fairly and in line with our insurance.
International moves
For moves outside the UK, transit times depend on the route, the crossing, consolidation scheduling and customs clearance, and cannot be guaranteed to a fixed date. You are responsible for providing accurate information for customs documentation; we will help you prepare it and coordinate clearance.
Governing law
These terms are governed by the law of England and Wales.
Contact
Questions about these terms can be sent to hello@brixton-removals.uk.